General Terms and Conditions (GTC)
1. Rates / Currencies
The currency on our rates is according to our offer and prices we offer you are net.
You deduct your commission right from the total cost of the arrangement, when you pay us
the agreed amount.
Rates are based on current costs. We reserve the right to change the price on published offer
due to change of currencies exchange rates or other reasons without prior notice.
On your request, we will send you an - eventually adjusted - offer, which will be fixed for at least 9 weeks.
2. Handling fee
Our 1. offer is allways free of charge.
If you like us to do further adjustmenst, if you like to get more information, we will charge you 10% off the offered costs or the minimum handling fee of CHF 300.00 / Euro 250.00 / US$ 350.00. In case of a booking, 100% of this fee will be credited to the actual invoice.
We do put a lot of energie, time, knowlege and experiance in each of our proposal.
We can not / we will not deliver detailed plans - free of charge - which can - after all our work - be booked directly or trough the internet with out involving us for the real business.
Unfortunatly, this is a lession we hade to learn in the past! I do hope, you do undertand this policy.
We would like to keep the prices as accurate as possible - and we do not like to enclose in each file costs for cases, for which we hade a lot of work - but others did get the earnings.
4. Change of reservations
After booking has been confirmed, any changes will be charged with an administration fee of CHF 100.00/ EURO 90.00 / US$ 120.00 or equivalent
5. Cancellation policies
Unless otherwise stated on the program / confirmation for extra ordinary arrangements:
Prior to 45 days of the booked date, we charge the nonrefundable deposit only (as stated on the program, confirmation or in point 2 of this GTC).
45 – 20 days prior to commencement, 50% is due.
Less than 20 days prior to commencement 100%.
No refunds for „NO-Shows“ and no refunds for unused portions of the tour.
For all flight arrangements, bookings of rooms, cancellation policies of the used airlines / hotel may applies!
For Alpine Rallies - special procedures apply as stated on the booking form!
As an experienced Destination Management Company, we guarantee
a careful selection of companies being involved in the travel itinerary
(e.g. hotels, chauffeur driven cars, shipping lines, coach operators, guides, etc.)
professional organization of the trip
careful monitoring of all our partners to keep up the quality
Travelwell, its local managers, its affiliates, assignees, cooperative agents etc. act only as agent for the passenger with respect to transportation and accommodation arrangements.
They exercise every care possible but cannot be held responsible for personal injury in connection with the service of any airplane, train, automobile, carriage or any other conveyances, which is used in carrying out the booked arrangements.
They cannot be held responsible for daily accident, sickness, loss of personal property, strikes, armed conflicts, additional expenses due to weather, disruption of advertised schedules, refusal of visas, or other causes beyond their control.
Further, the vehicles used in their tours are in full responsibility of the companies or individuals engaged in the conveying of passengers.
Present law in Switzerland applies in any case of legal dispute. Place of jurisdiction is 8600 Dübendorf.