General Terms and Conditions (GTC) of Travelwell


1. Rates / Currencies

The currency on our rates is according to our offer and prices we offer you are net. Rates are based on current costs. We reserve the right to change the price on published offer due to change of currencies exchange rates or other reasons without prior notice. Prices for FIT - offers are fixed for at least 30 days, unless otherwise stated in the offer.

2. Handling fee

For tailor made plans our 1. offer is always free of charge.

If you like us to do further adjustments, if you like to get more information, we will charge you the minimum handling fee of CHF 300.00.
In case of a booking, 100% of this fee will be credited to the actual invoice.

We put a lot of time, knowlege and experience in each of our proposals. We can not / we will not deliver detailed plans - free of charge - which can - after all our work - be booked directly or through the internet / other agencies without involving us for the real business. Unfortunately, this is a lesson we had to learn in the past! We hope, you undertand this policy. We would like to keep the prices as accurate as possible - and we do not like to enclose in each file costs for cases, for which we had a lot of work - but others got the earnings.

3. Payment

3.1. The nonrefundable deposit

as declared on our first offer / confiration is required.

Deposit should be sent to Travelwell within 10 days after booking confirmation was sent.

If deposit is not payed in time, Travelwell may cancel the booking, without further notice!

3.2 Rest payment

is - unless otherwise stated on our confirmation - due:

for payment by credit card: 45 days prior to start of trip

for payment by wire transfers: 30 days prior to start of trip

If rest payment is not payed - completely - in time, Travelwell may cancel the booking without further notice!

Bookings placed less than 45 days before start of trip:

Full payment (wire transfer - no cc) is due immediately (within 4 days) after confirmation was sent to the partner.

3.3 Payment may be done by:

Wire transfer (All expenses shall be cleared by the sender!)

has to be sent to:

Post Finance Switzerland SWIFT / BIC: POFICHBEXXX for:

Travelwell GmbH - 8600 Dübendorf


if USD: CH26 0900 0000 9111 5608 3

if EUR: CH38 0900 0000 9142 1844 8

if CHF: CH02 0900 0000 8530 5797 7


Agency check

Checks should be made payable to

Travelwell LLC, Switzerland

Send your check to our office in Switzerland (at least 50 days before start of services).

Address: Travelwell GmbH - Alte Landstrasse 25 - 8600 Dübendorf - Switzerland

Additional service (over prepaid amount)

We will be providing "full credit service" if agreement is signed prior to start of trip! You have to guarantee, that our invoice for additional services is payed immediately upon receipt.


Credit cards

For credit card payments we must make a separate arrangement. This must be agreed in advance, in writing.
Such payments must be made 60 days before the start of the trip. We have to avoid that our charge on the credit card is subsequently reclaimed despite the start of the trip.
Credit cards of customers are usually not charged directly. We want to prevent the customer from trying to book directly with us in the future and bypassing you as our valuable partner. Credit card payment can be done with American Express, MasterCard, VisaCard

For payment by credit card – use our form: Travelwell-Payment-by-Credit-Card.pdf [pdf, 92 kb]



4. Change of reservations

After booking has been confirmed, any changes will be charged with an administration fee of CHF 100.00/ EURO 90.00 / US$ 120.00 or equivalent.

5. Cancellation policies

Unless otherwise stated on the program / confirmation for extra ordinary arrangements:

Prior to 45 days of the booked date, we charge the nonrefundable deposit only (as stated on the program, confirmation or in point 2 of this GTC).

45 – 20 days prior to commencement, 50% is due.

Less than 20 days prior to commencement 100%.

No refunds for „NO-Shows“ and no refunds for unused portions of the tour.

For all flight arrangements, bookings of rooms etc., cancellation policies of the used airline or hotel apply!

6. Liability

As an experienced DMC - Destination Management Company (founded in 1974) - we guarantee a careful selection of partners being involved in the travel itinerary (e.g. hotels, chauffeur driven cars, shipping lines, coach operators, guides, etc.) professional organization of the trip, careful monitoring of all our partners to keep up the quality!

Travelwell, its local managers, its affiliates, assignees, cooperative agents etc. act only as agent for the passenger with respect to transportation and accommodation arrangements.

They exercise every care possible but cannot be held responsible for personal injury in connection with the service of any airplane, train, automobile, carriage or any other conveyances, which is used in carrying out the booked arrangements.

They cannot be held responsible for daily accident, sickness, loss of personal property, strikes, armed conflicts, additional expenses due to weather, disruption of advertised schedules, refusal of visas, or other causes beyond their control.

Further, the vehicles used in their tours are in full responsibility of the companies or individuals engaged in the conveying of passengers.

7. Jurisdiction

Present law in Switzerland applies in any case of legal dispute. Place of jurisdiction is 8600 Dübendorf.